Our Services
Freight Claims Recovery
Recover revenue lost to damaged, delayed, and missing shipments with Intune Logistics' automated freight claims management and recovery services.
Stop Leaving Claim Recoveries on the Table
Freight claims are an unavoidable part of shipping — but most companies recover only a fraction of what they're owed. Filing deadlines are tight, documentation requirements are complex, and carriers are motivated to minimize payouts. Without a dedicated process, valid claims go unfiled or are settled for less than their full value.
Intune Logistics manages the entire claims lifecycle on your behalf — from identifying claimable events and gathering documentation to filing, tracking, and negotiating settlements with carriers. Our systematic approach maximizes recovery rates while freeing your team from the administrative burden.
What Freight Claims Recovery Includes
Automated Claims Identification
Our platform continuously monitors shipment data to automatically identify loss, damage, and service failure events eligible for carrier claims.
Documentation Management
We gather and organize all required supporting documentation — BOLs, invoices, inspection reports, and photos — to build the strongest possible claim.
Timely Claims Filing
Carrier claim deadlines are strictly tracked and met across all modes and carriers, ensuring no valid claim is forfeited due to a missed filing window.
Carrier Negotiation
Our experienced team negotiates directly with carriers to maximize settlement values, pushing back on low offers and escalating disputes when necessary.
Claims Status Tracking
Real-time visibility into every open claim — status, carrier responses, settlement offers, and recovery amounts — through a centralized dashboard.
Recovery Reporting & Analytics
Detailed reporting on claim volumes, recovery rates, and carrier performance helps identify systemic issues and reduce future claim frequency.
How It Works
Event Detection
We monitor your shipment data across all carriers and modes to automatically flag loss, damage, and service failure events.
Claim Preparation
Our team compiles all required documentation and builds a complete, well-supported claim package for each identified event.
Filing & Follow-Up
Claims are filed with carriers before deadlines and actively followed up to keep settlements moving and prevent delays.
Settlement & Reporting
Recovered funds are reconciled and reported, with full transparency into what was claimed, negotiated, and recovered on your behalf.
Start Recovering What You're Owed
Contact our team to learn how Intune Logistics can take over your freight claims process and maximize your recovery rates.