FAQ — Intune Logistics

Question 1

What is freight audit and payment?

Accepted Answer

Freight audit and payment (FAP) is the process of reviewing carrier invoices for accuracy before payment is made. Intune Logistics uses automated technology to compare each invoice against contracted rates, shipment data, and service commitments — catching overcharges, duplicate bills, and billing errors before they cost you money.

Question 2

Who does Intune Logistics work with?

Accepted Answer

We work with Fortune 500 companies and mid-to-large enterprises across a wide range of industries including retail, manufacturing, publishing, and consumer goods.

Question 3

How long does it take to get started?

Accepted Answer

Onboarding is typically completed within a few weeks. Our team works closely with your logistics and finance departments to integrate carrier data feeds, configure audit rules, and validate the system before going live.

Question 4

How does your technology integrate with our existing systems?

Accepted Answer

Our platform is designed to connect with your TMS, ERP, and carrier portals via EDI, API, or flat-file data exchange. We support most major transportation management systems and can work with your IT team to configure a seamless data flow.

Question 5

What does your Business Intelligence (BI) platform provide?

Accepted Answer

Our BI platform gives you real-time visibility into freight spend, carrier performance, lane costs, and audit recovery. Customizable dashboards and scheduled reports help your team make data-driven decisions and identify cost-saving opportunities across your supply chain.

Question 6

Is my data secure?

Accepted Answer

Yes. Data security is a top priority. All data is encrypted in transit and at rest. We follow industry-standard security practices and can provide documentation on our security posture upon request.

Question 7

What types of freight do you audit?

Accepted Answer

We audit all modes of freight including LTL, FTL, parcel (small package), air freight, and ocean freight. Our small package audit service specifically targets UPS, FedEx, and other parcel carriers to recover accessorial overcharges and service failures.

Question 8

What is a Freight Claims & Recovery service?

Accepted Answer

When freight is lost, damaged, or delayed, you are entitled to file a claim with the carrier. Our claims management service handles the entire process — from documentation and filing to negotiation and settlement — so your team doesn't have to.

Question 9

Can you help us negotiate better carrier contracts?

Accepted Answer

Absolutely. Our Contract Negotiation Consulting service leverages your shipping data and industry benchmarks to identify where you are overpaying and what terms you should be negotiating. We provide analysis, strategy, and support throughout the negotiation process.

Question 10

What is Bench-Marking / Impact Analysis?

Accepted Answer

Bench-marking compares your freight rates and carrier performance against industry standards and similar shippers. Impact analysis models the financial effect of proposed changes — such as a carrier switch or contract renegotiation — before you commit.

Question 11

What does it mean to be a FedEx Certified FBAP Provider?

Accepted Answer

FedEx Freight Bill Audit and Pay (FBAP) certification means Intune Logistics has been vetted and approved by FedEx to process payment details and manage disputes on behalf of FedEx customers. This certification demonstrates our ability to meet FedEx's standards for accuracy, security, and service quality.

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